Refund Policy

If there is a problem with your item, contact us with your order number, product details and the reason for your request. We will explain the return terms that apply and send you return instructions. Please do not send an item back before receiving these instructions.

Returned items should be in the same condition as received, with all included accessories and packaging where possible.

Please inspect your order on delivery and contact us as soon as possible if the item is damaged, faulty or not what you ordered, so we can make it right.

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are made to your original payment method. Processing times may vary depending on your bank or card provider.

For any return or refund request, email sales@aalamalmazayashop.com or call +971565257610.